Tidio
AI chatbot for e-commerce that qualifies leads and supports customers.
01 What is Tidio?
Tidio is an AI-powered chat platform for e-commerce with Lyro AI, a conversational bot that handles customer queries, tracks orders, processes refunds, and qualifies leads, all without human intervention.
02 Best For
- ▸E-commerce customer support
- ▸Lead qualification
- ▸Order tracking automation
- ▸Small business live chat
03 How to Get Started
- 01
Install Tidio at tidio.com by pasting a snippet on your site.
- 02
Enable Lyro AI and connect your FAQ, it learns common questions automatically.
- 03
Set escalation rules so complex queries route to live agents.
Pro Tips
- ◆Set up Lyro (Tidio's AI) with your FAQs and product info so it answers accurately out of the box.
- ◆Use pre-built e-commerce flows for cart recovery and order status — Tidio is tuned for online stores.
- ◆Keep a visible 'talk to a human' option to avoid frustrating shoppers on edge cases.
- ◆Start on the free plan and upgrade only once chat volume justifies it.
04 At a Glance
Strengths
- +E-commerce customer support
- +Lead qualification
- +Order tracking automation
- +Small business live chat
- +Free tier you can start with today
Things to consider
- !The free plan has limits; advanced features need a paid plan.
- !Pricing and features change often — confirm current details on the official site.
- !AI output should be reviewed before you rely on it.
Placement reflects our editorial assessment of fit for this use case, not paid placement. Some links may be affiliate links — this never changes our rankings. How we rank →
06 Frequently Asked Questions
What is Tidio?
A customer-service and chatbot platform with the Lyro AI agent, popular with small and e-commerce businesses for live chat and automated support.
Is Tidio free?
Yes — a free plan covers basic live chat and limited AI conversations; paid plans raise limits and add features.
Is Tidio good for e-commerce?
Yes — it's one of the most popular picks for online stores, with built-in flows for cart recovery, order updates, and product questions.