HOWTOUSEMYAIv2
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Node DossierID · tidio
Tidio

Tidio

AI chatbot for e-commerce that qualifies leads and supports customers.

DesignationTidio
Primary useCustomer Support
PricingFREEMIUM
Websitetidio.com
MarketingCustomer supportChat assistantFor marketersFor e-commerceHas free tier
▸ Visit Tidio ↗

01 Brief // Summary

Tidio is an AI-powered chat platform for e-commerce with Lyro AI, a conversational bot that handles customer queries, tracks orders, processes refunds, and qualifies leads, all without human intervention.

02 Optimal Deployment

  • ▸E-commerce customer support
  • ▸Lead qualification
  • ▸Order tracking automation
  • ▸Small business live chat

03 Initialization Sequence

  1. 01

    Install Tidio at tidio.com by pasting a snippet on your site.

  2. 02

    Enable Lyro AI and connect your FAQ, it learns common questions automatically.

  3. 03

    Set escalation rules so complex queries route to live agents.

// FIELD NOTES · PRO TIPS

  • ◆Set up Lyro (Tidio's AI) with your FAQs and product info so it answers accurately out of the box.
  • ◆Use pre-built e-commerce flows for cart recovery and order status — Tidio is tuned for online stores.
  • ◆Keep a visible 'talk to a human' option to avoid frustrating shoppers on edge cases.
  • ◆Start on the free plan and upgrade only once chat volume justifies it.

04 At a Glance

Strengths

  • +E-commerce customer support
  • +Lead qualification
  • +Order tracking automation
  • +Small business live chat
  • +Free tier you can start with today

Things to consider

  • !The free plan has limits; advanced features need a paid plan.
  • !Pricing and features change often — confirm current details on the official site.
  • !AI output should be reviewed before you rely on it.

Placement reflects our editorial assessment of fit for this use case, not paid placement. Some links may be affiliate links — this never changes our rankings. How we rank →

▸ Visit Tidio

05Alternatives & Related

06 Frequently Asked Questions

What is Tidio?

A customer-service and chatbot platform with the Lyro AI agent, popular with small and e-commerce businesses for live chat and automated support.

Is Tidio free?

Yes — a free plan covers basic live chat and limited AI conversations; paid plans raise limits and add features.

Is Tidio good for e-commerce?

Yes — it's one of the most popular picks for online stores, with built-in flows for cart recovery, order updates, and product questions.